about

Tenny is a serial entrepreneur, designer and author of five books on Design Thinking and Service Design. Founder of DesignSprintSchool.com, SprintMaster.co, and Hivelab.co. He was previously the founder and, during five years, the CEO of the Latam studio of live|work, the British pioneer Service Design agency. He is a permanent columnist at the influential design blog Core77. With the creation of the MVS model in his book The Service Startup (2014), he pioneered the design of bridges to integrate Agile, Lean and Service Design through the use of Service Design Sprints.

venture.EDU

Design Sprint School

dSprintSchool.com is the first online program to teach and certify people in the art of running Design Sprints. Combining theory and practice it teaches solid foundational skills. Learn online the skills and tools you need to plan and execute your own design sprints, get certified and join our global community of Sprint Masters.

venture.LEGIOn

SprintMaster.co

SprintMaster.co is a community of Design Sprint Masters that have been fostering change across the globe one sprint at a time. The Sprint Masters' Community has presence in many different continents and it keeps growing. I believe the future of Service Design lies in treating it as a teachable super power not a academic discipline.  

Design.AcceL

StartupCisco

The early Stage Accelerator I've designed for CISCO. At StartupCisco projects are accelerated using Design Sprints, a balanced mix of Service Design to create and Lean Startup to execute. StartupCisco uses a custom version of the MVS, Minimum Valuable Service, the Design Sprint approach described in my book The Service Startup.

venture.Tech

INSPRD

INSPRD is an app that allows you to connect to specific content you choose from social media profiles you follow. With INSPRD you don't follow people, only the relevant content from them you care about.
INSPRD is your way to connect to people and follow only the things they do that really inspires you.

venture.Tech

Me.Mo

Me.Mo is a listener, like a Man-In-The-Middle, that hacks through all the communication channels its allowed to and spontaneously compiles memory dumps out of peoples experiences and exchanges online. These memory dumps can then be consumed via user and SaaS interfaces.

venture.edu

Hivelab.co

A decentralized incubator built around service design thinking and entrepreneurship. I've designed it like a blockchain, with each node contributing to the whole and vice versa. It has a distributed repository containing content related to Service Innovation (the HoneyPot) built to be used to train the trainers when kick starting new regions.

research

USE.Report Global

A global study that treats consumers journeys as KPIs for measuring service performance. The USE.Report Global 2015 is based on the consumer journey and the consumer's perception of brand innovation. It aims to construct a balanced vision regarding how organizations perform in six different countries.

VENTURE.EDU

The School for Service Innovation (EISE)

The Service Innovation school I designed in 2011. The vision was to create a Bauhaus for Service Design. The curriculum moved beyond  Service Design to encompass arts and cognitive sciences. Eise kick started the Service Innovation ecosystem in Brazil. Today, over 70% of the people working with Service Design in Brazil is somewhat related to the school.

venture.AGENCY

Livework

Founder and former CEO for Brazil and Latin America.
Livework is the first Service Design agency. Founded in London in 2001, it was the first agency to commercially introduce, and concept proof, Service Design as a viable consultancy practice. In 2009 I founded its first non-european branch in Brazil and built the business in the region from scratch.

Consulting.DESIGN

Africa

While living in Africa for 2 years, i've designed service experiences for the public and private sectors in Luanda, Angola. Projects ranged from complete restructuring and process design for ministries to also direct to consumer service ecosystems. The last included healthcare, telecommunication and Oil & Gas services.

Full Bio

Serial entrepreneur, designer and Author.

Tenny Pinheiro lives in San Francisco, CA. He is the author of five books on Design Thinking and Service Design, his latest publications are The Service Startup: Design Thinking gets Lean and Breaking Free From The Lean Startup Religion: The Service Designer Manifesto. Both covering the intersection between service design and entrepreneurship. Tenny is the founder of the DesignSprintSchool.com, the global community SprintMaster.co and the founder of Hivelab.co, a global incubator program that educates leaders on how to accelerate entrepreneurship through Service Design. Tenny also founded and acted as the CEO for the Latam office of Livework, the global pioneer Service Design agency. He is a permanent columnist at the influential design blog Core77 where he pens the Design @ Your Service column. A top leader and influencer in Service Design, Service Innovation, and Design Thinking, Tenny specializes in the crossing between design and entrepreneurship and mentors startups and advice Fortune 500 companies. As a serial entrepreneur and one-time resident of post-war Angola, for whom he designed government services, he understands the challenges of navigating cultural complexities and the need to be adaptive, adept, and agile. A cognitive science lover, Tenny is a certified Hypnotherapist by the NGH and a Micro-expression Recognition expert according to the Paul Ekman Institute.

Manifesto: 

"I wrote this in 2012. It is a manifesto for a Service Innovation School I've created back then. I truly believe a shift from product to services, from transactions to relationships, is not only necessary, but it holds the key to the foundation of a more sustainable society.

Tenny's keynote at SDNC Japan (Service Design Network Conference) on why Service Design has to embrace Agile. More about it here.

Contact

"I actually have no ideia why people still use these forms. Instead you can choose to  just shoot me an email at tenny@tennypinheiro.com. Anyway, here is the form.  =)"

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"To work with Tenny is to ride the road of disruption. It does not matter if you are designing experiences, services or processes. You will be able to find the path to service innovation."

- Jolivan Lopes, Head of Innovation at Bradesco, The largest bank in the south hemisphere.